Delivery Information
Shipments are processed the same day for orders received before 12.30 pm (GMT) from Monday to Friday (excluding Bank Holidays).
You may choose to send items in your order to your billing address or to any other address. Other addresses are then saved so you can easily access them in the future.
Availability
Our whipping cream fudge flavours change regularly so, if you place your order far in advance, check with our Customer Services Department that your chosen flavour will still be available at the time of despatch. On the rare occurrence that a flavour is unavailable on the day of despatch, our artisan fudge making team will include a substitute carefully selected as a close alternative to the original choice in your fudge box. We'll note any substitutions in your order on a substitutions card so they're easy to spot.
If you would like to leave a substitution note, please declare a comment when placing your order such as, "Subs: No Chocolate”. If you'd rather we didn't send you any substitutions, let us know that you don't want them by writing, "No Substitutions" in the order comments box. Doing this will mean that we will never send an alternative if your chosen flavour has run out. However, in this instance, your order despatch date will be delayed, as a fresh batch of the required flavour may have to be made. Should the flavour no longer be available, one of our team will enquire whether you require a cancellation or wish to duplicate one of your other chosen flavours.
UK Delivery Information
UK ROYAL MAIL SERVICE
Royal Mail 48 hour (2-3 working days) £3.85 | Royal Mail 24 hour (1-2 working days) £4.95 [Free UK Delivery on orders over £75.00]
We offer a tracked delivery 48 hour (2-3 days) and 24 hour (1-2 days) service with Royal Mail for UK orders, delivery times may depend on your local Royal Mail service, contact your local Royal Mail office for delivery enquiries. Shipping is not available over Saturday, Sunday or Bank Holidays. This is not a guaranteed service, so please allow for this when choosing your despatch date.
UK TRACKED COURIER SERVICE
UK £9.00 | UK Highlands & IOW £12.00 | UK Channel Islands £16.00
UK postings are processed the same day for orders received before 12.00 am (GMT) from Monday to Friday (excluding Bank Holidays).
You may choose to send each item in your order to your billing address or to any other address. Other addresses are then saved so you can easily access them in the future.
Standard UK delivery is a premium, fully tracked next day service with reputable couriers. This is not a guaranteed service however, our courier states that their aim is to achieve delivery within 1 to 2 working days for UK mainland deliveries and up to 3 working days for distance deliveries (Kent based), and up to 5 working days for Highlands and Islands, so please allow for this when choosing your dispatch date. For orders above the maximum weight parcel weight (located in the table below); contact our customer services team for a delivery quote.
International Delivery Information
ROYAL MAIL EUROPE SIGNED FOR | INTERNATIONAL SIGNED FOR
EU International 3-5 working days £11.90 | Rest of World 5-7 working days £16.80
Delivery to overseas is possible but delivery times are estimates and cannot be guaranteed, delivery times will depend on your local service. There is a risk with long haul destinations that the fudge may not arrive within the ‘Best Before End’ date or be of best quality upon arrival. Fudge Kitchen do not offer refunds or replacements on items undelivered, or damaged during delivery, for orders shipped by Royal Mail outside the UK as this is not a fully tracked service. The customer chooses this service at their own risk. For orders above the maximum weight parcel weight (located in the table below); contact our customer services team for a delivery quote.
European destinations include: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
International destinations include: Aland Islands, Andorra, Austria, Barbados, Belarus, Belize, Brazil, Cambodia, Canada, Canary Islands, Cayman Islands, Cook Islands, Faroe Islands, Georgia, Gibraltar, Greenland, Hong Kong, Iceland, India, Indonesia, Israel, Japan, Lebanon, Liechtenstein, Malaysia, Moldavia, New Zealand, Serbia, Singapore, South Korea, Switzerland, Thailand, Tonga, Trinidad,Tobago, Turkey, Uganda, United Arab Emirates, USA, Vatican City.
INTERNATIONAL TRACKED COURIER
EU International 3-5 working days £25.00 | Rest of World 5-7 working days £43.00
Delivery to Overseas is possible but delivery times are estimates and cannot be guaranteed, delivery times will depend on your local service. There is a risk with long haul destinations that the fudge may not arrive within the "Best Before End" date or be of best quality upon arrival. For orders above the maximum weight parcel weight (located in the table below); contact our customer services team for a delivery quote.
Please note that EU International destinations exclude: Albania, Belarus, Bosnia & Herzegovina, Montenegro, Moldova, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine.
| Service | Delivery Area | Delivery Time | Maximum Weight | Cost |
| Royal Mail 48 Hour UK Parcels Tracked | England, Wales, Scotland, Highlands, IOW and Channel Islands | 2-3 Days | 6,000 g | £3.85 |
| Royal Mail 24 Hour UK Parcels Tracked | England, Wales, Scotland, Highlands, IOW and Channel Islands | 1-2 Days | 6,000 g | £4.95 |
| Tracked Courier UK | United Kingdom Mainland (England, Wales, Scotland) | 1-2 Days | 25,000 g | £9.00 |
| Tracked Courier UK | United Kingdom Scottish Highlands & Islands | 2-3 Days | 25,000 g | £12.00 |
| Tracked Courier UK | United Kingdom Channel Islands | 2-3 Days | 25,000 g | £16.00 |
| Royal Mail Europe International* | Europe | 2-3 Days | 2,000 g | £11.90 |
| Tracked Courier Europe International | Europe | 2-3 Days | 3,000 g | £35.00 |
| Royal Mail International* | International (Limited Availability) | 5-7 Days | 2,000 g | £16.80 |
| Tracked Courier ROW International | International | 5-7 Days | 3,000 g | £55.00 |
| *Please note Royal Mail Services to Europe and International destinations are not fully tracked. Fudge Kitchen are therefore unable to provide full delivery information or offer refunds and replacements for items undelivered or damaged during delivery. This does not affect your statutory rights. Customers advised to use these services at their own risk. | ||||
