Shipping policy
🚚 Father's Day Deliveries
To ensure your order arrives in time for Father's Day, we recommend placing your order by Monday, 15th June for Tracked 48 UK deliveries, and Tuesday, 16th June, for Tracked 24 UK deliveries. Orders placed after this date may not arrive before the holiday. Please keep in mind that shipping times may vary depending on your location, so it’s always best to order early!
ORDER DESPATCH
Orders placed before 13:30 pm (GMT) Monday to Friday (excluding Bank Holidays) are processed the same day. Estimated delivery times do not include weekends or Bank Holidays.
MULTIBASKET
You may choose to send all the items in your order to a single postal address, or split your shopping basket and deliver fudge gifts to multiple destinations in a single transaction. If you have any queries about the multi-basket service, please contact our customer services team at 01303 864400.
UK Delivery Information
| Royal Mail | Delivery Aims - Working Days | Weight (g) | Price |
| UK Tracked 48® Free on orders over £50.00* |
2-3 working days (Offshore + 2 working days) |
20,000 | £4.80 |
| UK Tracked 24® Free on orders over £80.00* |
1-2 working days (Offshore + 2 working days) |
20,000 | £6.20 |
| Guaranteed Next Day Including Sunday |
1 working day (UK mainland only) |
2,000 | £15.30 |
| Guaranteed Next Day Including Sunday |
1 working day (UK mainland only) |
10,000 | £21.50 |
| UK Large Letter | 1-2 working days | 750 | £3.95 |
| British Forces (BFPO) | - | 2,000 | £7.60 |
| DPD | Delivery Aims - Working Days | Weight (g) | Price |
| DPD Next Day Free on orders over £150.00* |
1 working day | 20,000 | £9.50 |
| DPD Next Day - Pre 12:00 | Before midday | 20,000 | £12.50 |
| DPD Saturday | n/a | 20,000 | £11.50 |
| DPD Sunday | n/a | 20,000 | £15.50 |
| DPD UK Offshore + | 2 working days | 20,000 | £22.00 |
| DPD Northern Ireland | 2 working days | 20,000 | £12.80 |
| DPD Ireland | 2 working days | 20,000 | £12.00 |
Important Information:
- Shipping is unavailable on Bank Holidays.
- Royal Mail 48® doesn’t offer Saturday or Sunday deliveries.
- Royal Mail 24® offers Saturday deliveries, and Sunday deliveries depending on local services.
- Although 94% reliable, Royal Mail and DPD deliveries are not guaranteed and may occasionally be delayed by a day; please plan for delays when choosing your dispatch date.
- Avoid selecting Royal Mail 48® for Friday dispatch to prevent fresh products from sitting in depot stations over the weekend.
- For DPD Saturday/Sunday delivery, choose a dispatch day before midday Friday. Orders placed after 13:00 Friday will be delivered the following Saturday/Sunday.
- For orders over 20kg, contact customer service for a delivery quote.
*Shipping offers apply to paid deliveries only and exclude orders with other discounts, unless the total exceeds £100, in which case free shipping can be combined with other offers. Discounts are based on the final order total and may not apply if the order is split across multiple deliveries. Free shipping isn’t available for Wedding or Experience products.
+ Includes: Northern Ireland, Scottish Islands, Scottish Highlands, Channel Isles, Isle of Man
International Delivery Information
Delivery to overseas is possible, but delivery times are estimates and cannot be guaranteed, delivery times will depend on your local service. There is a risk with long haul destinations that the fudge may not arrive within the ‘Best Before End’ date or be of the best quality upon arrival.
Please be aware that some countries may impose customs duties or import taxes on your order, which are handled directly between the customer and the relevant customs authorities. These charges are the responsibility of the customer and are not within our control. By placing an order, you agree to bear any such fees, and shipments are made at your own risk.
For orders shipped outside the UK via Royal Mail, please note this is not a fully tracked service. As a result, we cannot offer refunds or replacements for items that are undelivered or damaged during transit. The customer selects this service at their own risk.
For orders above the maximum weight parcel weight (located in the table below); contact our customer services team for a delivery quote.
| Royal Mail | Delivery Aims - Working Days | 1 Kg | 2 Kg | 5 Kg |
| France, Germany | 3-11 | £14.80 | £15.80 | £18.85 |
| Belgium, Denmark, Finland, Italy (Non PDDP) | 3-11 | £18.40 | £25.95 | £42.15 |
| Switzerland, Netherlands | 3-11 | £17.80 | £21.00 | £25.50 |
| Sweden, Portugal | 3-11 | £20.00 | £24.50 | £37.00 |
| Austria | 3-11 | £19.29 | £20.45 | £23.90 |
| Norway | 3-11 | £31.57 | £34.96 | |
| Republic of Ireland | 3-11 | £15.67 | £16.58 | £23.90 |
| United States, Canada | 3-11 | £16.96 | £21.30 | £19.29 |
| DPD | 500g | 1 Kg | 1.5 Kg | 2Kg |
5 Kg |
| France, Germany | £12.50 | £13.40 | £14.25 | £15.45 | £15.35 |
| Belgium, Denmark, Finland, Italy | £16.40 | £19.10 | £22.00 | £24.90 | £18.80 |
| Switzerland, Netherlands | £13.80 | £15.35 | £17.05 | £18.75 | £16.00 |
| Sweden, Portugal | £15.30 | £18.75 | £23.80 | £28.05 | £17.00 |
| Bulgaria, Estonia, Lithuania | £12.30 | £15.10 | £17.80 | £20.60 | £16.60 |
| Croatia, Czech Republic, Greece, Hungary, Latvia, Luxembourg, Poland, Romania, Slovak Republic, Slovenia | £14.90 | £18.80 | £22.60 | £28.00 | £17.50 |
| Austria | £18.30 | £26.30 | £34.25 | £42.20 | £39.10 |
| Norway | £15.55 | £18.25 | £20.95 | £23.65 | £45.90 |
| United States | £14.75 | £18.20 | £21.70 | £25.20 | £62.00* |
| Canada | £12.40 | £14.55 | £16.70 | £18.85 | £55.45* |
* Air Service
DPD Service Comparison:
| Feature | DPD Direct (1-2 Kg) | DPD Classic (5 Kg) |
| Delivery speed | 4–13 working days | 2–5 working days |
| Delivery network | DPD + local postal service | DPD network throughout |
| Tracking | Good, may be less detailed after handover | Full door-to-door tracking |
| Duties & import taxes | Usually included in the postage cost | May need to be paid by the recipient before delivery |