Delivery Information

Shipments are processed the same day for orders received before 12.30 pm (GMT) from Monday to Friday (excluding Bank Holidays).

You may choose to send items in your order to your billing address or to any other address. Other addresses are then saved so you can easily access them in the future.

 

Availability

Our whipping cream fudge flavours change regularly so, if you place your order far in advance, check with our Customer Services Department that your chosen flavour will still be available at the time of despatch. On the rare occurrence that a flavour is unavailable on the day of despatch, our artisan fudge making team will include a substitute carefully selected as a close alternative to the original choice in your fudge box. We'll note any substitutions in your order on a substitutions card so they're easy to spot.

If you would like to leave a substitution note, please declare a comment when placing your order such as, "Subs: No Chocolate”. If you'd rather we didn't send you any substitutions, let us know that you don't want them by writing, "No Substitutions" in the order comments box. Doing this will mean that we will never send an alternative if your chosen flavour has run out. However, in this instance, your order despatch date will be delayed, as a fresh batch of the required flavour may have to be made. Should the flavour no longer be available, one of our team will enquire whether you require a cancellation or wish to duplicate one of your other chosen flavours.

 

Christmas Ordering

LATEST RECOMMENDED POSTING DATES: We advise selecting a date of 17th - 19th when ordering fresh fudge to be delivered to mainland UK addresses. UK 24 hour delivery may be carried between 1-2 days, allow up to 3 days delivery for Wales, Northern England and Scotland, and up to 4 days for Highlands, Isle Of Wight and UK Channel Islands due to delays during busier periods.

Royal Mail’s latest recommended postal dates are announced as follows: Tracked 48 hour deliveries up to midday Friday 20th December and Tracked 24 hour deliveries up to midday Saturday 21st December. For most European deliveries the latest date recommended by Royal Mail is Wednesday 11th (Eastern Europe) - Wednesday 11th (Belgian, France, Ireland, Luxembourg). Beat the festive rush and get your parcels in the post as early as possible.

 

UK Delivery Information

 

UK ROYAL MAIL SERVICE

Royal Mail 48 hour (2-3 working days) £3.85 | Royal Mail 24 hour (1-2 working days) £4.95 [Free UK Delivery on orders over £75.00]

We offer a tracked delivery 48 hour (2-3 days) and 24 hour (1-2 days) service with Royal Mail for UK orders, delivery times may depend on your local Royal Mail service, contact your local Royal Mail office for delivery enquiries. Shipping is not available over Saturday, Sunday or Bank Holidays. This is not a guaranteed service, so please allow for this when choosing your despatch date.

 

UK TRACKED COURIER SERVICE

UK Mainland £8.50 | UK Highlands & Islands £12.50 | Ireland £11.00

UK postings are processed the same day for orders received before 12.00 am (GMT) from Monday to Friday (excluding Bank Holidays).

You may choose to send each item in your order to your billing address or to any other address. Other addresses are then saved so you can easily access them in the future.

Standard UK delivery is a premium, fully tracked next day service with reputable couriers. This is not a guaranteed service however, our courier states that their aim is to achieve delivery within 1 to 2 working days for UK mainland deliveries and up to 3 working days for distance deliveries (Kent based), and up to 5 working days for Highlands and Islands, so please allow for this when choosing your dispatch date. For orders above the maximum weight parcel weight (located in the table below); contact our customer services team for a delivery quote.

 

International Delivery Information

 

ROYAL MAIL EUROPE & INTERNATIONAL SIGNED FOR

EU International 3-5 working days £11.90 | Rest of World 5-7 working days £16.80

Delivery to overseas is possible but delivery times are estimates and cannot be guaranteed, delivery times will depend on your local service. There is a risk with long haul destinations that the fudge may not arrive within the ‘Best Before End’ date or be of best quality upon arrival. Fudge Kitchen do not offer refunds or replacements on items undelivered, or damaged during delivery, for orders shipped by Royal Mail outside the UK as this is not a fully tracked service. The customer chooses this service at their own risk. For orders above the maximum weight parcel weight (located in the table below); contact our customer services team for a delivery quote.

European destinations include: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

International destinations include: Aland Islands, Andorra, Austria, Barbados, Belarus, Belize, Brazil, Cambodia, Canada, Canary Islands, Cayman Islands, Cook Islands, Faroe Islands, Georgia, Gibraltar, Greenland, Hong Kong, Iceland, India, Indonesia, Israel, Japan, Lebanon, Liechtenstein, Malaysia, Moldavia, New Zealand, Serbia, Singapore, South Korea, Switzerland, Thailand, Tonga, Trinidad,Tobago, Turkey, Uganda, United Arab Emirates, USA, Vatican City.

 

INTERNATIONAL TRACKED COURIER

EU International 3-5 working days | Rest of World 5-7 working days

Delivery to Overseas is possible but delivery times are estimates and cannot be guaranteed, delivery times will depend on your local service. There is a risk with long haul destinations that the fudge may not arrive within the "Best Before End" date or be of best quality upon arrival. For orders above the maximum weight parcel weight (located in the table below); contact our customer services team for a delivery quote.

Please note that EU International destinations exclude: Albania, Belarus, Bosnia & Herzegovina, Montenegro, Moldova, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine.

 

Service Delivery Area Delivery Time Maximum Weight Cost
Royal Mail 48 Hour UK Parcels Tracked England, Wales, Scotland, Highlands, IOW and Channel Islands 2-3 Days 6,000 g £3.85
Royal Mail 24 Hour UK Parcels Tracked England, Wales, Scotland, Highlands, IOW and Channel Islands 1-2 Days 6,000 g £4.95
Tracked Courier UK United Kingdom Mainland (England, Wales, Scotland) 1-2 Days 1,000 g £6.50
Tracked Courier UK United Kingdom Mainland (England, Wales, Scotland) 1-2 Days 25,000 g £8.50
Tracked Courier UK United Kingdom Scottish Highlands & Islands 2-3 Days 25,000 g £12.50
Tracked Courier UK United Kingdom Ireland 2-3 Days 25,000 g £11.00
Royal Mail Europe* Europe 2-3 Days 2,000 g £11.90
Royal Mail Europe International* International (Limited Availability) 5-7 Days 2,000 g £16.80
Tracked Courier Europe - Road Zone 1 Road Zone 1 3-7 Days 25,000 g £9.90
Tracked Courier Europe - Road Zone 2 Road Zone 2 3-7 Days 25,000 g £12.30
Tracked Courier Europe - Road Zone 3 Road Zone 3 3-7 Days 25,000 g £18.60
Tracked Courier Europe - Road Zone 4 Road Zone 4 3-7 Days 25,000 g £34.20
Tracked Courier Europe - Road Zone 5 Road Zone 5 3-7 Days 25,000 g £36.40
Tracked Courier ROW - Air Zone F* Air Zone F 3-7 Days 3,000 g £50.90
Tracked Courier ROW - Air Zone G Air Zone G 3-7 Days 3,000 g £70.90
Tracked Courier ROW - Air Zone H Air Zone H 3-7 Days 3,000 g £106.10
Tracked Courier ROW - Air Zone I Air Zone I 3-7 Days 3,000 g £29.20
Tracked Courier ROW - Air Zone J Air Zone J 3-7 Days 3,000 g £43.30
Tracked Courier ROW - Air Zone K Air Zone K 3-7 Days 3,000 g £102.40
Tracked Courier ROW - Air Zone L Air Zone L 3-7 Days 3,000 g £108.70
Tracked Courier ROW - Air Zone M Air Zone M 3-7 Days 3,000 g £160.50
*Please note Royal Mail Services to Europe and International destinations are not fully tracked. Fudge Kitchen are therefore unable to provide full delivery information or offer refunds and replacements for items undelivered or damaged during delivery. This does not affect your statutory rights. Customers advised to use these services at their own risk.

 

Courier Road Zones

Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Austria
Belgium
Germany
Luxembourg
Netherlands
Czech Republic
France
Hungary
Italy
Monaco
Slovakia
Slovenia
Spain
Croatia
Denmark
Finland
Corsica
San Marino
Liechtenstein
Poland
Portugal
Sweden
Switzerland
Balearics
Bulgaria
Greece
Sardinia
Sicily
Norway
Romania
Andorra
Bosnia & Herzegovina
Estonia
Gibraltar
Latvia
Lithuania

 

Courier Air Zones

Zone F Zone G Zone H Zone I Zone J Zone K Zone L Zone M
Andorra
Austria
Belguim
Denmark
Faroe Islands
Finland
France
Germany
Greece
Greenland
Italy
Italy-San Marino
Italy-Sardinia
Italy-Ccilily
Luxembourg
Monaco
Netherlands
Portugal
Portugal-Azores
Spain
Sweden
Gibraltar
Iceland
Liechtenstein
Norway
Switzerland
Albania
Balearics
Belarus
Bosnia & Herzigovina
Bulgaria
Croatia
Cyprus
Czech Republic
Estonia
Corsica
Hungary
Latvia
Lithuania
Macedonia
Madeira
Moldova
Montenegro
Poland
Romania
Serbia
Slovakia
Slovenia
Canary Islands
Melilla
Turkey
Ukraine
Canada
Mexico
United States of America
Australia
China
Hong Kong
Indonesia
Iraq
Japan
South Korea
Macau
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
Vietnam
Bahrain
Bangladesh
Bhutan
Brunei
Cambodia
Egypt
India
Israel
Jordan
Kuwait
Laos
Lebanon
Malta
Nepal
Oman
Pakistan
Qatar
Saudi Arabia
Sri Lanka
Syria
United Arab Emirates
Yemen
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Azerbaijan
Bahamas
Barbados
Belize
Bermuda
Bolivia
Bonaire
Brazil
Cayman Islands
Central African Republic
Chile
Colombia
Costa Rica
Curacao
Dominica
Dominican Republic
Ecuador
El Salvador
French Guiana
Guadeloupe
Guatemala
Guyana
Haiti
Honduras
Jamaica
Kiribati
Libya
Martinique
Montserrat
Aruba
Curaçao
Caribbean Netherlands
Nicaragua
Panama
Paraguay
Peru
Saint Kitts & Nevis
Saint Vincent & Grenadines
Solomon Islands
South Africa
St Lucia
Suriname
Tajikistan
Trindad & Tobago
Turks & Caicos Islands
Uruguay
Venezuela
Virgin Islands (GB/USA)
American Samoa
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde
Chad
Comoros
Congo, Republic of the
Congo, Democratic Republic of the
Cook Islands
Djibouti
Equatorial Guinea
Eritrea
Ethiopia
Fiji
French Polynesia
Gabon
Gambia
Georgia
Ghana
Grenada
Guam
Guinea
Guinea-Bissau
Côte d'Ivoire
Kazakhstan
Kenya
Kyrgyzstan
Lesotho
Liberia
Madagascar
Malawi
Maldives
Mali
Marshall Islands
Mauritania
Mauritius
Micronesia
Mongolia
Morocco
Mozambique
Namibia
New Caledonia
Niger
Nigeria
Palau
Papua New Guinea
Rwanda
Senegal
Seychelles
Sierra Leone
Sudan
Swaziland
Tanzania
Togo
Tunisia
Uganda
Uzbekistan
Vanuatu
Zambia
Zimbabwe

 

What our customers say

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We are the UK’s top luxury, artisan fudge retailer and bespoke producer. At Fudge Kitchen we’ve been hand-crafting our original special recipe fudge for over 35 years, using traditional methods and a lot of love. You’ll find our fudge is devilishly different to any that you’ve ever tasted before. It’s made with fresh whipping cream which makes it smooth, soft, creamy and delicious. We also offer our own unique version of Gourmet Butter Fudge (only available online), sublime caramels and crunchy brittles, Luxury Fudge Sauce, selections of Drinking Fudge, Fudge Making Kits and Fudge Experiences at our High Street Shops. Our fudge is made with natural ingredients, no preservatives, is vegetarian friendly and gluten free (unless stated) and may contain nuts due to manufacturing methods. Vegan fudge flavours are available. Read more…

Fudge Kitchen, Hemsted House, Lyminge Kent, CT18 8DL
Company No: 01709418 | +44 (0)1303 86 44 00

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