Delivery Information
Shipments are processed the same day for orders received before 12.00 pm (GMT) from Monday to Friday (excluding Bank Holidays).
You may choose to send items in your order to your billing address or to any other address. Other addresses are then saved so you can easily access them in the future.
| N.B. All delivery and postal services are experiencing high volumes causing delays; we are therefore unable to guarantee delivery dates and advise customers to order earlier than usual. We apologise for any inconvenience caused and thank you for your support during this time. |
Availability
Our whipping cream fudge flavours change regularly so, if you place your order far in advance, check with our Customer Services Department that your chosen flavour will still be available at the time of despatch. On the rare occurrence that a flavour is unavailable on the day of despatch, our artisan fudge making team will include a substitute carefully selected as a close alternative to the original choice in your fudge box. We'll note any substitutions in your order on a substitutions card so they're easy to spot.
If you would like to leave a substitution note, please declare a comment when placing your order such as, "Subs: No Chocolate”. If you'd rather we didn't send you any substitutions, let us know that you don't want them by writing, "No Substitutions" in the order comments box. Doing this will mean that we will never send an alternative if your chosen flavour has run out. However, in this instance, your order despatch date will be delayed, as a fresh batch of the required flavour may have to be made. Should the flavour no longer be available, one of our team will enquire whether you require a cancellation or wish to duplicate one of your other chosen flavours.
Christmas Ordering
LATEST RECOMMENDED POSTING DATES: We advise ordering as soon as possible. We are currently receiving high volumes of orders and are unsure how long our service will be available in the current climate. Postal services are no longer able to guarantee delivery dates, please check your local service provider for further details.
UK Delivery Information
UK ROYAL MAIL SERVICE
ROYAL MAIL STATEMENT: "The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a key way of keeping the country together and helping many people who may not have the option to leave their homes. Royal Mail continues to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. We are constantly monitoring and reviewing our resource and procedures. There may be delays in some areas. Thank you for your patience. We are working hard to deliver the UK’s mail in difficult circumstances."
Royal Mail 48 hour (2-3 working days) £4.20 | Royal Mail 24 hour (1-2 working days) £5.60 [Free UK Delivery on orders over £30.00]
We offer a tracked delivery 48 hour (2-3 days) and 24 hour (1-2 days) service with Royal Mail for UK orders, delivery times may depend on your local Royal Mail service, contact your local Royal Mail office for delivery enquiries. Shipping is not available over Saturday, Sunday or Bank Holidays. This is not a guaranteed service, so please allow for this when choosing your despatch date.
UK TRACKED COURIER SERVICE
UK Mainland £8.30 | UK Highlands & Islands £12.20 | Ireland £12.30 [Free UK Delivery on orders over £100]
UK postings are processed the same day for orders received before 12.00 am (GMT) from Monday to Friday (excluding Bank Holidays).
You may choose to send each item in your order to your billing address or to any other address. Other addresses are then saved so you can easily access them in the future.
Standard UK delivery is a premium, fully tracked next day service with reputable couriers. This is not a guaranteed service however, our courier states that their aim is to achieve delivery within 1 to 2 working days for UK mainland deliveries and up to 3 working days for distance deliveries (Kent based), and up to 5 working days for Highlands and Islands, so please allow for this when choosing your dispatch date. For orders above the maximum weight parcel weight (located in the table below); contact our customer services team for a delivery quote.
International Delivery Information
INTERNATIONAL TRACKED COURIER
EU International 3-5 working days | Rest of World 5-7 working days
Delivery to Oversea addresses is possible but delivery times are estimates and cannot be guaranteed, delivery times will depend on your local service. There is a risk with long haul destinations that the fudge may not arrive within the "Best Before End" date or be of best quality upon arrival. For orders above the maximum weight parcel weight (located in the table below); contact our customer services team for a delivery quote.
Please note that EU International destinations exclude: Albania, Belarus, Bosnia & Herzegovina, Montenegro, Moldova, Norway, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Ukraine.
| Service | Delivery Area | Delivery Time | Maximum Weight | Cost |
| Royal Mail 48 Hour UK Parcels Tracked | England, Wales, Scotland, Highlands, IOW and Channel Islands | 2-3 Days | 6,000 g | £4.20 |
| Royal Mail 24 Hour UK Parcels Tracked | England, Wales, Scotland, Highlands, IOW and Channel Islands | 1-2 Days | 6,000 g | £5.60 |
| Tracked Courier UK | England, Wales | 1-2 Days | 1,000 g | £6.40 |
| Tracked Courier UK | England, Wales | 1-2 Days | 25,000 g | £8.30 |
| Tracked Courier UK | Scotland & Northern Ireland | 2-3 Days | 25,000 g | £12.20 |
| Tracked Courier UK | Scottish Highlands & Islands | 2-3 Days | 25,000 g | £14.80 |
| Tracked Courier UK | Ireland | 2-3 Days | 25,000 g | £12.30 |
| Tracked Courier Europe - Road Zone 1 | Road Zone 1 | up to 7 Days | 25,000 g | £10.80 |
| Tracked Courier Europe - Road Zone 2 | Road Zone 2 | up to 7 Days | 25,000 g | £14.00 |
| Tracked Courier - Road Zone 2 | Road Zone 2 + Non-EU Customs Fee | up to 7 Days | 25,000 g | £40.80 |
| Tracked Courier Europe - Road Zone 3 | Road Zone 3 | up to 7 Days | 25,000 g | £12.30 |
| Tracked Courier - Road Zone 3 | Road Zone 3 + Non-EU Customs Fee | up to 7 Days | 25,000 g | £41.80 |
| Tracked Courier Europe - Road Zone 4 | Road Zone 4 | up to 7 Days | 25,000 g | £36.40 |
| Tracked Courier - Road Zone 4 | Road Zone 4 + Non-EU Customs Fee | up to 7 Days | 25,000 g | £62.84 |
| Tracked Courier Europe - Road Zone 5 | Road Zone 5 | 3-7 Days | 25,000 g | £36.40 |
| Tracked Courier ROW - Air Zone F | Air Zone F | 3-7 Days | 3,000 g | £56.50 |
| Tracked Courier ROW - Air Zone G | Air Zone G | 3-7 Days | 3,000 g | £77.95 |
| Tracked Courier ROW - Air Zone H | Air Zone H | 3-7 Days | 3,000 g | £115.60 |
| Tracked Courier ROW - Air Zone I | Air Zone I | 3-7 Days | 3,000 g | £33.20 |
| Tracked Courier ROW - Air Zone J | Air Zone J | 3-7 Days | 3,000 g | £47.80 |
| Tracked Courier ROW - Air Zone K | Air Zone K | 3-7 Days | 3,000 g | £129.60 |
| Tracked Courier ROW - Air Zone L | Air Zone L | 3-7 Days | 3,000 g | £116.20 |
| Tracked Courier ROW - Air Zone M | Air Zone M | 3-7 Days | 3,000 g | £171.50 |
Courier Road Zones
| Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 |
| Austria (EU) Belgium (EU) Germany (EU) Luxembourg (EU) Netherlands (EU) |
Czech Republic (EU) France (EU) Hungary (EU) Italy (EU) Monaco Slovakia (EU) Slovenia (EU) Spain (EU) |
Croatia (EU) Denmark (EU) Finland (EU) Corsica (EU) San Marino (EU) Liechtenstein Poland (EU) Portugal (EU) Sweden (EU) Switzerland |
Balearics (EU) Bulgaria (EU) Greece (EU) Sardinia (EU) Sicily (EU) Norway Romania (EU) |
Andorra (EU) Bosnia & Herzegovina (EU) Estonia (EU) Gibraltar Latvia (EU) Lithuania (EU) |
Courier Air Zones
| Zone F | Zone G | Zone H | Zone I | Zone J | Zone K | Zone L | Zone M |
| Andorra Austria Belguim Denmark Faroe Islands Finland France Germany Greece Greenland Italy Italy-San Marino Italy-Sardinia Italy-Ccilily Luxembourg Monaco Netherlands Portugal Portugal-Azores Spain Sweden |
Gibraltar Iceland Liechtenstein Norway Switzerland |
Albania Balearics Belarus Bosnia & Herzigovina Bulgaria Croatia Cyprus Czech Republic Estonia Corsica Hungary Latvia Lithuania Macedonia Madeira Moldova Montenegro Poland Romania Serbia Slovakia Slovenia Canary Islands Melilla Turkey Ukraine |
Canada Mexico United States of America |
Australia China Hong Kong Indonesia Iraq Japan South Korea Macau Malaysia New Zealand Philippines Singapore Taiwan Thailand Vietnam |
Bahrain Bangladesh Bhutan Brunei Cambodia Egypt India Israel Jordan Kuwait Laos Lebanon Malta Nepal Oman Pakistan Qatar Saudi Arabia Sri Lanka Syria United Arab Emirates Yemen |
Anguilla Antigua & Barbuda Argentina Armenia Aruba Azerbaijan Bahamas Barbados Belize Bermuda Bolivia Bonaire Brazil Cayman Islands Central African Republic Chile Colombia Costa Rica Curacao Dominica Dominican Republic Ecuador El Salvador French Guiana Guadeloupe Guatemala Guyana Haiti Honduras Jamaica Kiribati Libya Martinique Montserrat Aruba Curaçao Caribbean Netherlands Nicaragua Panama Paraguay Peru Saint Kitts & Nevis Saint Vincent & Grenadines Solomon Islands South Africa St Lucia Suriname Tajikistan Trindad & Tobago Turks & Caicos Islands Uruguay Venezuela Virgin Islands (GB/USA) |
American Samoa Algeria Angola Benin Botswana Burkina Faso Burundi Cameroon Cape Verde Chad Comoros Congo, Republic of the Congo, Democratic Republic of the Cook Islands Djibouti Equatorial Guinea Eritrea Ethiopia Fiji French Polynesia Gabon Gambia Georgia Ghana Grenada Guam Guinea Guinea-Bissau Côte d'Ivoire Kazakhstan Kenya Kyrgyzstan Lesotho Liberia Madagascar Malawi Maldives Mali Marshall Islands Mauritania Mauritius Micronesia Mongolia Morocco Mozambique Namibia New Caledonia Niger Nigeria Palau Papua New Guinea Rwanda Senegal Seychelles Sierra Leone Sudan Swaziland Tanzania Togo Tunisia Uganda Uzbekistan Vanuatu Zambia Zimbabwe |
